An Overview of Services for Larger Businesses
Businesses with 50 to 250 network users have traditionally
been an under-served segment of the IT outsourcing market.
The cost structures and service delivery models of large
third-party support organisations make them too expensive
for most mid-sized businesses, which typically have small
IT budgets to support IT networks whose complexity and sophistication
are comparable to the information systems of larger enterprises.
Beratung's service delivery model, taking full advantage
of remote support, virtual office infrastructure and proactive
network monitoring, can dramatically reduce IT support costs
whilst offering enterprise-level service from certified
experts in a broad range of technologies.
Beratung’s co-sourcing services allows your business to
find the balance between in-house and outside support by
leveraging the capability of your in-house IT staff with
the in-depth expertise of Beratung’s engineers. By
delivering effective support when you need it, providing
specialists for critical applications, minimising travel
costs through remote support, offering unique services such
as customised and automated server monitoring, Beratung
gives you an affordable way to maximise the business value
of your network.
Why Beratung Makes Sense for Business
Beratung’s staff of certified professionals draw on extensive
experience with enterprise networks, allowing mid-sized
businesses to achieve excellent IT support without having
to maintain large internal IT departments or absorb the
high cost of outsourcing network support to large national
service organisations.
Working with Beratung can allow your business to:
- Avoid Turning IT Management into Crisis Management
Companies with 50 to 250 network clients often have
sophisticated, enterprise-grade IT infrastructures but
rarely have internal IT staff with detailed technical
expertise to provide all the IT support that the network
requires. Internal resources are often overworked and
budgetary realities do not permit hiring additional
full-time IT staff.
These environments can be subject to higher than
average employee turnover, which often leads to situations
where replacement support staff must focus on keeping
the network running rather than enhancing it. Lacking
in knowledge of the history, design, implementation,
and architecture of the network and with little time
available between crises, new support staff are unlikely
to be able to plan and implement effective network upgrades
or migrate the system to keep up with changing business
requirements.
Many businesses are aggressively
moving to outsourced support models for information
technology because building on large internal IT staff
seldom balances with strategic business advantages.
Attempting to handle all IT service issues in-house
can inundate senior management with the details of IT
problems, yielding poor returns for time invested by
such top talent.
Companies need reliable, feature-rich,
scalable, and fault-tolerant IT environments to support
their mission critical applications but they recognise
that it makes little business sense to own and build
such systems themselves or to manage large internal
IT staff. Smart outsourcing or co-sourcing allows
companies to concentrate their internal resources on
areas that will bring them the greatest strategic and
competitive advantages in the markets they serve.
- Migrate Quickly to the Best Network Technology
The tough economic times that many companies suffered
over the past years has caused many IT environments
to become out-of-date as a result of budgets being slashed
in the interest of survival. As economic prosperity
has returned to many market segments, the starvation
diets forced upon networks has created a burden of outdated
information systems.
This problem becomes apparent when the demand for
new applications and customer-focused information solutions
are difficult to adapted with legacy systems. Increasingly,
companies are being challenged by new upstart competitors
who are not saddled with outdated environments and can
quickly introduce state-of-the-art, customer-friendly
applications such as web-based e-Commerce, vender extranets,
customer portals and integrated supply chain management.
Budgets may be available, but major initiatives are
out of reach with existing resources. Adding to
full-time head-count seldom makes long-term economic
sense for project-specific work and companies often
do not have the time to bring resources up-to-speed
for business-critical projects. In these circumstances,
it can be cost effective to engage outsourced resources
that can solve problems immediately.
Unique Advantages of Working with Beratung
Beratung offers expertise in the core system software
and office productivity applications used by most businesses.
We can also provide help with an increasingly complex array
of infrastructure technologies including firewalls, switches,
routers, voice-over-IP solutions and wireless connectivity.
In addition, Beratung's consultants and security experts
offer a company-wide perspective on network security.
The breadth and depth of Beratung's consulting expertise
brings a unique set of advantages to companies trying to
maximise the business value of their IT network within a
reasonable budget. These advantages include:
Beratung’s staff of certified consultants bring a
diverse range of industry experience and perform a variety
of technical projects for a broad range of clients.
This experience is refined by the best practices training
that Beratung instils onto their staff. This means
you get expert technical skills and a consultant with
proven methods for applying those skills in solving
real business problems successfully and in a repeatable
fashion.
Beratung charges a competitive hourly rate for services.
Clients are not forced to commit to retainers that may
result in paying for services that are never delivered.
Beratung does not add a surcharge for after-hours or
emergency service and does not charge for travel time
except for emergency support where on-site time is less
than 4 hours.
- Full Documentation of IT Services
Beratung has developed a sophisticated service reporting
system that records and archives detailed documentation
for all delivered services. Every service provided
by Beratung is accompanied by comprehensive documentation.
The discipline of documenting and storing service records
results in more effective service and allows service
to grow increasingly efficient over time.
Beratung is committed to knowledge transfer from
Beratung's consultants to customers. By teaching
clients to deal with problems that are within their
comfort zone, Beratung can focus on providing high-value
services by helping clients resolve complex problems
and facilitating the adoption of leading-edge technologies.
Beratung can also help clients hire internal support
staff to find a sensible balance for co-sourcing IT
service.
Service Delivery Options Available
To suit the needs and budgets of larger businesses, Beratung
offers a variety of options for delivering support, troubleshooting
and consulting services.
Network Support Packages
Beratung has developed special Network Support packages
based on the proactive troubleshooting capabilities of Microsoft
Operations Manager (MOM), the next-generation network management
platform that monitors the availability, performance and
security of your information systems and identifies problems
before they can disrupt your network. Beratung’s Network
Support packages also feature network assessment, security
audits, Help Desk Call Centre support and the establishment
of safe remote connections between your network and Beratung’s
support experts.
Contact Us and request further
information on how Beratung can help you.
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